Security & Privacy Policy

We want you to rest assured that you can use our website safe in the knowledge that your personal information will be held securely and confidentially and used solely for the purpose of serving you better.  This statement outlines our approach to managing your personal data.

1. PERSONAL INFORMATION

When you visit our website, we automatically recognise some information about you, including your Internet service provider. We don't automatically recognise your name, address, email address or any other information specific to you, unless you give us that information online when making an enquiry or purchase or requesting a product sample. You may therefore visit our website at any time without identifying yourself or revealing any personal information. On occasions when we need to collect personal information we always make it clear at the outset. You will always have the option not to provide this information, but it may be in your interests to do so if you wish to take advantage of certain features and benefits.

You may from time to time receive mailings and telephone calls from us with information on exclusive offers and new products which we believe may be of interest to you. If you would prefer not to receive these, please contact us and we will ensure that your details are removed from our database.

2. SECURITY

We use SSL encryption to manage your personal information; this is one of the most powerful encryption technologies available on the Internet. It means that any information related to your credit card is encoded when sent to us, so no one else is able to read it. Ultimately, having SSL encryption takes the risk out of your credit card transactions.

Internally your credit card information is kept highly secure.  If you allow us, this information will be kept on file for future ordering convenience. If you don’t, it will be deleted as soon as your order is complete. Please do not give us credit card information by email as we cannot guarantee that it will be 100% secure.

In the extremely rare case of credit card fraud, your card issuer offers you full protection. This means there is absolutely no risk to you and you can feel totally at ease every time you visit our site to get information, request a sample and place an order.

If you still do not feel comfortable about leaving your credit card information on our secure website, please contact us and we'll be happy to help you with your order.

We endeavour to keep our information accurate and up to date. Once you have registered online with us you can check and update the information we store for your account by visiting our website and logging-in.

3. COOKIES

A cookie is a piece of data sent from a website to your browser and stored on your hard drive for future reference so that you do not need to re-enter this information each time you share or request information from that site. We use cookie technology for traffic analysis of our website. By collecting generic information about the number of visitors to our site and which pages are viewed, we can ensure that our site is meeting our customers' needs. This data is reviewed and analysed on a collective basis and not linked to the identity of any individual person. No other information is retrieved from your computer.

4. SHARING OF INFORMATION WITH THIRD PARTIES

In order to process your order we may sometimes need to share your personal information with relevant third parties, but this would only be carried out under the strictest control. For example, we may need to ship requested products directly to you from one of our suppliers or use a credit card processing company to bill for goods and services. These companies will not store, share or use this information for any other purposes.

Please contact us if you have any questions or concerns about your privacy and security.